Frequently Asked Questions

Everything you need to know about your luxury beauty experience.

How does the Costco Next program work for Sophie beauty products?

Costco members can access exclusive pricing on the Sophie collection by entering their membership number on the Costco Next landing page, which then redirects to our curated shop for checkout.

What is the typical shipping timeline for orders?

Orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days via UPS or FedEx, depending on your location within the United States.

Are your skincare and cosmetic products cruelty-free?

Yes, all Sophie products are 100% cruelty-free. We do not test on animals at any stage of product development, nor do we work with manufacturers that do.

What is your return policy for beauty items?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund, even if it has been opened.

Can I track my order once it has been placed?

Absolutely. Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.

Do I earn Costco 2% Executive Rewards on these purchases?

Because your purchase is made directly through the Sophie website via the Costco Next portal, these transactions do not qualify for the 2% Executive Reward, though you still receive significant member-only discounts.