Returns & Exchanges

At Sophie Costco Next, we want you to be completely satisfied with your beauty experience, which is why we offer a 30-day return window for items in their original condition. Please note that for hygiene reasons, certain skincare and cosmetic products must be unopened and sealed to qualify for a full refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the beauty items you wish to return.

2

Prepare the Package

Carefully pack the items in their original manufacturer packaging, ensuring all protective seals and caps are securely in place to prevent leaks during transit.

3

Ship the Items

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects the returned products, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing